Many businesses think customer service and customer experience are the same. How wrong. Customer experience impacts feelings and emotion, and encompasses the entire customer journey and their perception of your brand while customer service touches on only one.You may think you have high-quality products, services and a strong customer service, but if a customer perception of your company is that of lower quality, that becomes their reality of your brand.
Customer experience is the most exciting opportunity to businesses for the simple reason being that the companies that focus on customer experience exponentially increase revenues, ultimately leading to higher profits!
The customer experience impacts all areas of your business, but how do you get started?
In this course, we provide you with the major steps, along with examples to help you create a great customer experience strategy.
In view of the COVID-19 pandemic, all public engagements and group/corporate training involving more than 20 persons are suspended until further notice.Read More»
Postponed due to the COVID-19 Pandemic
There's so much talk about getting a college education. Shouldn't the students know the great extras to be acquired during the period?
This is a talk to fire up students…
March 10, 2020
There's more to teaching science than stuffing pupils with facts. That was precisely what we did. This is because unconnected theories flows like rain water right off their backs.
February 19, 2020
Turbo Charge To Excel 2020 was an electrifying session to prepare participants to make great exploits, no matter their current situation.
Participants learned time-tested principles to help them reach beyond…
February 19, 2020
It was fun having the Branding + Marketing = Sales Masterclass for Loaf 'n' Crunchies, Lagos.
We covered several topics from product development, business value chain, packaging, brand differentiation, brand…
February 12, 2020
Out of 60000 applicants, you happen to be part of the about 15% who got admitted. By now you must have realised that you cannot exist here in isolation and…Read More»
I will share with you how to optimise your businesses with branding. Every day and everywhere, we hear people talking about their “brand” and branding. Celebrities turned the term “brand”…Read More»
Many businesses think customer service and customer experience are the same. How wrong. Customer experience impacts feelings and emotion, and encompasses the entire customer journey and their perception of your…Read More»
There's more to teaching science than stuffing pupils with facts.
This is because unconnected theories flows like rain right off their backs. We need to help pupils discover nature, stars…
Differing opinions about the purposes of education never seems to end. Should young people become educated to get prepared to enter the workforce, or should the purpose of education be…Read More»
A Message to Garcia is a best-selling inspirational essay by Elbert Hubbard, originally published in 1899. It's still required reading within the U.S. Marine Corps